Returns / Exchanges
We want to ensure complete satisfaction with your purchase and offer full refunds or exchanges on new, unused merchandise within 30 days of the original purchase date. *Please note that this policy excludes Limited Edition and Swimwear products, and these products may not be exchanged or returned.
All eligible returns and exchanges of items in their original condition must be accompanied with order information enclosed as received in your email order confirmation. All refunds will be issued to the credit/debit card originally used on the order excluding original shipping and return shipping cost (for exchanges).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item with an approval or reason for rejection of your refund.
Approved returns will be processed and credited automatically to the original method of payment within 10 business days of receipt of your item.
Please contact shop@brittanyandkasi.com for assistance with initiating your return.